Job Description:

We are hiring Bus Captains for IntrCity Smart Bus by RailYatri, India’s first smart bus service offering standardized travel experience with enhanced safety, hygiene, and customer comfort. The role involves ensuring smooth boarding operations, assisting passengers during travel, and delivering a high-quality customer experience throughout the journey.

Shift Type:

Night Shift

Working Days:

6 Days per Week

Duties & Responsibilities:

• Manage and oversee passenger boarding at assigned bus boarding points.
• Ensure passengers are guided to their correct seats and boarding is completed on time.
• Conduct daily checklist verification to ensure all onboard facilities meet service standards.
• Contact passengers who are delayed and guide them to the boarding point.
• Coordinate with internal teams and stakeholders to report issues and improve passenger experience.
• Handle spot bookings and maintain accurate daily transaction records.
• Travel with the bus for the entire journey and return as per schedule.
• Assist passengers with their needs and ensure promised amenities are delivered.
• Communicate with customers during and after the journey to collect feedback, ratings, and reviews.
• Maintain professional behavior and ensure a positive travel experience for all passengers.

Minimum Qualifications:

• Prior experience in hospitality, customer service, or travel operations is preferred.
• Willingness to travel continuously with the bus (8–14 hours per trip).
• Ability to work night shifts and 6 days per week schedule.
• Strong communication and interpersonal skills.
• Must be fluent in Tamil; basic English knowledge is preferred.
• Professional, polite, and customer-friendly behavior.

Additional Information:

• On-time performance guarantee with customer compensation policy in case of delays.
• Role involves hands-on travel and field-based customer interaction.

About Company:

IntrCity Smart Bus by RailYatri is India’s first smart bus service offering standardized travel experience with features like GPS tracking, CCTV monitoring, clean onboard facilities, trained crew, and enhanced passenger safety and comfort.